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If these steps don't resolve the problem, service and support options may be available to assist you. If Windows doesn’t start: Go to Device Service and Repair. For more info, see Creating and using a USB recovery drive for Surface. To fix the Windows 10 PC stuck on restarting error, enable safe mode, perform startup repair, disable fast startup, perform a clean boot, or reset. Many times resetting can get stuck at some percentage while downloading. Unplug Internet Connection (Ethernet Cable). The reset process can take different time for different computers, depending on the drive size and. When the Surface logo appears, release the volume-down button. 9 Solutions to Fix Windows 10 Reset is Stuck 1. Insert the USB recovery drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button. Start your Surface by using a USB recovery drive. Solution 3: Reset your Surface using a USB recovery drive

If Windows doesn’t start: Go to Solution 3. If the reset operation is constantly failing, most likely your Recovery Image is corrupt and if your intention is to clean Windows, then the best option would be to backup all your personal files and clean install Windows 10 from a bootable USB, that will also create a new Recovery Image. For more info, see Download drivers and firmware for Surface. If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. If prompted, enter the BitLocker recovery key, and then enter the following commands at the prompt: Note: For more info about how to shut down your device, see Force a shutdown and restart your Surface.įrom the Choose option menu, select Troubleshoot > Advanced options > Command Prompt.